Wednesday, April 15, 2015
Monday, April 13, 2015
Monday, April 6, 2015
Comcast Cable Internet Experience
In spring of 2012, I was setting up an account with Comcast Cable for internet service. I selected the current promotion of "$29.99 for six months." According to the information I was given and was told, I would pay the $29.99 a month for six months, and then the regular price of internet would take into effect. I had repeatedly asked the representative that the rate after the six month period would in fact be the final rate. I was informed by the representative that it would be the final pay rate.
After the six month period, the rate went up to $44.99 a month. I had assumed from the information that I was given that that was the final rate. I thought to myself that it was a fairly decent price for internet. After another six months of the $44.99 rate, I received a bill for $65.99.
I was puzzled when I opened and reviewed the bill. I checked my bank accounts and past payments to confirm I had not missed a payment. After confirming the information, I called the costumer service number for Comcast Cable to ask why the rate had went up. The representative informed me that the $44.99 rate was the second part of the promotion and that the $65.99 rate is the final rate. I calmly argued I was informed by the previous representative when I signed up that after the first six months the final rate would kick in. The representative informed me that I was misinformed and that there was nothing she could do to assist me.
I replied that every phone call in a major call center is recorded, as my partner works at Directv and knows this information and that if they were to bring up the call and listen to it that they would hear him state the information I had claimed to have been given. I also stated that if Comcast was not the only cable internet provider in my neighborhood and if I did not need internet for school, I would not have it. She apologized and asked if there was anything else she could do, I told her no and hung up.
To investigate the matter, I would pull up the finer details of the internet promotion and read them carefully. I would also called the Better Business Bureau to file a complaint and to see if any others had made similar complaints as well. Another action is I would call the City of Huntington and the West Virginia Attorney General to also file complaints and to see if there were similar ones filed. I would document my findings with my personal experience and propose a news story to my editor to proceed more with a more investigative story or write up an editorial with using the information I had gathered and have it published in the opinion section of the newspaper.
After the six month period, the rate went up to $44.99 a month. I had assumed from the information that I was given that that was the final rate. I thought to myself that it was a fairly decent price for internet. After another six months of the $44.99 rate, I received a bill for $65.99.
I was puzzled when I opened and reviewed the bill. I checked my bank accounts and past payments to confirm I had not missed a payment. After confirming the information, I called the costumer service number for Comcast Cable to ask why the rate had went up. The representative informed me that the $44.99 rate was the second part of the promotion and that the $65.99 rate is the final rate. I calmly argued I was informed by the previous representative when I signed up that after the first six months the final rate would kick in. The representative informed me that I was misinformed and that there was nothing she could do to assist me.
I replied that every phone call in a major call center is recorded, as my partner works at Directv and knows this information and that if they were to bring up the call and listen to it that they would hear him state the information I had claimed to have been given. I also stated that if Comcast was not the only cable internet provider in my neighborhood and if I did not need internet for school, I would not have it. She apologized and asked if there was anything else she could do, I told her no and hung up.
To investigate the matter, I would pull up the finer details of the internet promotion and read them carefully. I would also called the Better Business Bureau to file a complaint and to see if any others had made similar complaints as well. Another action is I would call the City of Huntington and the West Virginia Attorney General to also file complaints and to see if there were similar ones filed. I would document my findings with my personal experience and propose a news story to my editor to proceed more with a more investigative story or write up an editorial with using the information I had gathered and have it published in the opinion section of the newspaper.
Subscribe to:
Posts (Atom)